0800 668 1717 nsf@adept-telecom.co.uk

Lot 5 – IP Telephony – voice over a data connection


Works on any smartphone

Cloud or on-premise

Integrates with Microsoft Lync


Standard Service Offer Service Description

Download our Standard Service Offer Description with customer conditions, implementation plans and Service Level Agreements

Standard Service Offer price card

Download our Standard Service Offer price card

Mandatory Service Offer Service Description

Download our Mandatory Service Offer Description with customer conditions, implementation plans and Service Level Agreements

Mandatory Service Offer price card

Download our Mandatory Service Offer price card

What IP telephony options does AdEPT offer?

We want to understand what IP telephony options are available.

w

We recommend Avaya Aura for IP Telephony

We are one of the UK’s leading providers of Avaya Aura; the best IP telephony solution if you have over 50 users.

Why do you recommend Avaya Aura?

What are the key benefits of Avaya Aura?

w

The benefits of Avaya Aura

Your organisation benefits from an infrastructure that’s designed for today’s mobile and dispersed workforce, supporting the smarter, faster, anytime/anywhere decisions that are critical to business performance.

Using a revolutionary application of the Session Initiation Protocol (SIP) architecture, Avaya Aura unifies media, networks, devices, applications and presence across a common infrastructure.

Users know who is calling, e-mailing, or texting but also have the context: previous e-mails, instant messages, screen pops of customer or partner information, or charts and data relevant to the conversation.

The session-based architecture of Avaya Aura combines openness, centralised administration and granular control.

You sign the Order Form

You sign the Order Form and return it AdEPT Telecom plc.

Our Order Form is a MASTER SERVICES AGREEMENT that refers to all of the relevant Framework Terms and Conditions. The contract has co-terminus end dates for all products so that you don’t have to remember lot’s of contract end dates – it’s EASY – there is just one date for everything.

w

How do AdEPT migrate the services?

You will be allocated a Premier Service manager who will be your single point of contact for every aspect of your service, including the initial migration. We’ve made it EASY – you only ever have one person to contact (and a named deputy and a special, shortened escalation chain).

The migration from ISDN30 to SIP needs careful project management and the longest part of the process is porting the numbers into SIP so that they become non-geographic. We will handle all of that for you.